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Title
Text copied to clipboard!Station Manager
Description
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We are looking for a highly organized and experienced Station Manager to oversee the daily operations of a transportation station. The ideal candidate will be responsible for ensuring the smooth and efficient functioning of the station, including managing staff, coordinating schedules, maintaining safety standards, and delivering excellent customer service. This role requires strong leadership skills, attention to detail, and the ability to handle high-pressure situations.
As a Station Manager, you will be the primary point of contact for all station-related activities. You will supervise a team of employees, including ticketing agents, maintenance staff, and security personnel. Your responsibilities will include scheduling shifts, monitoring performance, and providing training and support to ensure that all team members meet operational standards.
You will also be responsible for ensuring that the station complies with all safety and regulatory requirements. This includes conducting regular inspections, implementing emergency procedures, and coordinating with local authorities when necessary. In addition, you will manage budgets, track expenses, and report on station performance to senior management.
Customer satisfaction is a key component of this role. You will be expected to handle customer inquiries and complaints professionally and efficiently, ensuring that passengers have a positive experience at the station. You will also work closely with other departments and external partners to coordinate transportation schedules and resolve any service disruptions.
The ideal candidate will have previous experience in transportation or logistics management, excellent communication skills, and a strong understanding of operational procedures. A background in safety compliance and team leadership is highly desirable. This is a dynamic and challenging role that offers the opportunity to make a significant impact on the efficiency and reputation of the station.
Responsibilities
Text copied to clipboard!- Oversee daily station operations and staff performance
- Ensure compliance with safety and regulatory standards
- Manage scheduling and shift assignments
- Handle customer service issues and complaints
- Coordinate with transportation providers and external partners
- Monitor station budgets and control expenses
- Conduct regular inspections and audits
- Implement emergency and contingency plans
- Train and support station staff
- Prepare reports for senior management
Requirements
Text copied to clipboard!- Bachelor’s degree in business, logistics, or related field
- 3+ years of experience in transportation or station management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of safety regulations and compliance standards
- Ability to work under pressure and handle emergencies
- Proficiency in scheduling and operational software
- Strong problem-solving and decision-making skills
- Customer-focused mindset
- Flexibility to work shifts, weekends, and holidays
Potential interview questions
Text copied to clipboard!- Do you have experience managing a transportation station?
- How do you handle customer complaints in high-pressure situations?
- What safety protocols are you familiar with?
- Can you describe a time you led a team through a crisis?
- What scheduling tools have you used in the past?
- How do you ensure compliance with transportation regulations?
- What is your approach to staff training and development?
- How do you manage operational budgets?
- Are you comfortable working irregular hours?
- What strategies do you use to improve station efficiency?
